q1111 Privacy Policy

Who We Are

q1111 is an online betting and casino entertainment platform operating at q1111.io, serving the Bangladesh market in the English language. The platform offers sports betting (including cricket and baseball), live dealer casino games, slot games, fishing arcade games, and related entertainment services.

For the purposes of this Privacy Policy, q1111 acts as the data controller in respect of the personal data of registered account holders and visitors to the Platform. As data controller, q1111 is responsible for determining the purposes and means by which your personal data is processed, and for ensuring that such processing is carried out lawfully, fairly, and transparently.

All data-related enquiries, subject access requests, and complaints should be directed to the q1111 data contact at [email protected].

Scope of This Policy

This Policy applies to all personal data collected and processed by q1111 in connection with:

• The registration and management of a q1111 player account.
• The placement of sports bets, participation in casino games, and use of any other q1111 gaming service.
• Deposits and withdrawals processed via approved payment methods including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, and City Bank.
• Identity verification (KYC) procedures carried out in connection with account registration or withdrawal processing.
• Customer support interactions, whether submitted via email, on-platform ticketing, or live chat.
• Visits to the q1111 website at q1111.io, regardless of whether the visitor is a registered account holder.
• Participation in q1111 promotions, tournaments, bonus programmes, and loyalty schemes.

This Policy does not apply to the data practices of third-party game studios, payment processors, or other partners whose services are accessed via the q1111 Platform. Where you interact with a third-party service, that party's own privacy policy will govern how your data is handled by them. q1111 recommends reviewing those policies independently.

Data We Collect

q1111 collects the following categories of personal data from users of the Platform:

3.1 Identity Data

• Full legal name as it appears on government-issued identification.
• Date of birth (used to verify the 21+ age requirement).
• Nationality and country of residence.
• Copies of identity documents submitted during KYC verification (National ID Card, Passport, or Driving Licence).

3.2 Contact Data

• Email address (primary account contact and notification channel).
• Mobile phone number (used for payment method verification via bKash, Nagad, Rocket, or Upay).
• Residential address and postcode (required for KYC address verification).

3.3 Financial Data

• Payment method details including mobile wallet numbers (bKash, Nagad, Rocket, Upay) and bank account references.
• Deposit and withdrawal transaction history, including amounts in Bangladeshi Taka (BDT), dates, and payment method used.
• Account balance history.
• Source of funds information where required for enhanced KYC.

3.4 Gaming & Betting Data

• Full record of all bets placed, including event, stake, odds, and outcome.
• Casino game session data including game title, provider, session duration, stake, and result.
• Bonus and promotion participation records, including wagering progress.
• Responsible gaming settings such as deposit limits, session time limits, and self-exclusion status.

3.5 Technical Data

• IP address and approximate geolocation data derived from IP at the time of login or account activity.
• Device type, operating system, browser type, and version.
• Session duration, pages visited, and clickstream data collected via cookies and analytics tools.
• Login timestamps and authentication records.

3.6 Communications Data

• Records of all customer support interactions, including support ticket content, email correspondence, and live chat transcripts.
• Complaints and dispute records.
• Email marketing preferences and opt-in or opt-out records.

How We Collect Data

q1111 collects personal data through the following channels:

4.1 Direct Collection

The majority of the personal data q1111 holds about you is provided directly by you when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in a promotion. You provide this data voluntarily; however, certain data is mandatory in order to create and operate your account. Where data is mandatory, this will be indicated at the point of collection.

4.2 Automated Collection

When you visit q1111.io or use the Platform, technical data is automatically collected via cookies, web beacons, and server logs. This includes your IP address, browser type, device information, and session behaviour. This data is collected automatically as part of the normal operation of the Platform and does not require any active input from you. See Section 8 for full details of q1111's use of cookies and tracking technologies.

4.3 Third-Party Sources

In limited circumstances, q1111 may receive personal data about you from authorised third parties. This includes identity verification data returned by KYC service providers following document authentication checks, and fraud-flag data received from payment processors where a transaction has been flagged for further review. q1111 does not purchase personal data lists from data brokers.

Legal Basis for Processing

q1111 processes your personal data only where a valid legal basis exists for doing so. The legal bases relied upon by q1111 are as follows:

Where q1111 relies on legitimate interests as its legal basis, it has carried out a balancing test to confirm that those interests are not overridden by your fundamental rights and freedoms. You may contact [email protected] to request further information about any specific legitimate interest assessment.

How We Use Your Data

q1111 uses the personal data it collects for the following purposes:

• Account Operations: To create, verify, and manage your q1111 account, process logins, and maintain account security.
• Service Delivery: To enable you to place bets, participate in casino games, use slots, and access all other services available on the Platform.
• Payment Processing: To process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, or bank transfer) and to maintain accurate financial records.
• Identity Verification: To verify your identity and age as part of KYC procedures and to ensure compliance with our 21+ age restriction policy.
• Fraud & Security: To detect, investigate, and prevent fraudulent transactions, money laundering, account takeovers, and other prohibited activities.
• Responsible Gaming: To monitor your gaming behaviour for signs of problem gambling and to facilitate the use of responsible gaming tools including deposit limits, cooling-off periods, and self-exclusion.
• Customer Support: To respond to your enquiries, resolve disputes, and improve the quality of our support services.
• Promotions & Bonuses: To administer bonus offers, free bets, tournaments, and other promotional activities in which you choose to participate.
• Marketing: Where you have provided your consent, to send you promotional emails and notifications about new games, special offers, seasonal promotions (such as Eid or Pohela Boishakh special offers), and other q1111 updates. You may withdraw consent at any time by emailing [email protected].
• Analytics: To analyse aggregated usage patterns and Platform performance data in order to improve the q1111 user experience, optimise game offerings, and develop new features.
• Legal Compliance: To comply with applicable laws, court orders, and lawful regulatory requests.

Data Sharing & Disclosure

q1111 does not sell your personal data. We may share your personal data with third parties only in the limited circumstances described below:

7.1 Payment Processors

In order to process your deposits and withdrawals, q1111 shares necessary financial and identity data with approved payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, and City Bank. These partners process your data solely for the purpose of completing the relevant transaction and are bound by their own data protection obligations.

7.2 Game Studio Providers

When you play games provided by third-party studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi, limited technical and session data may be shared with those studios as part of the game-delivery process. This sharing is governed by data processing agreements between q1111 and each studio.

7.3 Identity Verification Services

q1111 uses authorised third-party KYC service providers to assist with document authentication and identity verification. These providers process your identity documents under strict data processing agreements and are not permitted to use your data for any purpose other than identity verification on behalf of q1111.

7.4 Legal and Regulatory Authorities

q1111 may disclose personal data to competent authorities, law enforcement agencies, or regulators where required to do so by applicable law, court order, or lawful regulatory request. In such cases, q1111 will disclose only the minimum personal data necessary to comply with the relevant legal obligation.

7.5 Business Transfers

In the event that q1111 is involved in a merger, acquisition, or sale of business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to data handling practices that result from it.

Cookies & Tracking Technologies

q1111 uses cookies and similar tracking technologies on q1111.io to improve Platform functionality, enable secure logins, and analyse user behaviour. The following categories of cookies are in use:

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the q1111 Platform, including your ability to stay logged in and access personalised features. q1111 does not currently use third-party advertising cookies or cross-site tracking technologies for retargeting purposes.

Data Retention

q1111 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply:

• Account and identity data: Retained for the lifetime of your account and for a minimum of five years following account closure, in order to comply with anti-money laundering and fraud prevention obligations.
• Financial transaction records: Retained for a minimum of seven years following each transaction, in line with standard financial record-keeping requirements.
• KYC documentation: Retained for the period required by applicable KYC and anti-money laundering guidelines, typically five to seven years from the date of verification.
• Customer support records: Retained for three years from the date of last contact, unless the record relates to an unresolved dispute or legal claim, in which case it is retained until resolution.
• Gaming and betting records: Retained for five years following the date of the relevant bet or game session.
• Technical and cookie data: Retained in accordance with the durations set out in Section 8, and aggregated analytics data may be retained indefinitely in anonymised form.
• Marketing consent records: Retained for the duration of your consent and for three years thereafter as evidence of that consent.

When personal data is no longer required and no legal obligation exists to retain it, q1111 will securely delete or anonymise that data in accordance with our internal data disposal procedures.

Data Security

q1111 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your browser or device and the q1111 Platform is encrypted using 256-bit SSL/TLS technology, ensuring that your login credentials, financial data, and personal information cannot be intercepted in transit.
• At-Rest Encryption: Personal data stored on q1111's servers is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. Internal staff are granted the minimum level of access required to carry out their role. All access to personal data is logged and subject to regular internal audit.
• Two-Factor Authentication: q1111 supports two-factor authentication for player accounts and requires it for all internal staff accounts that have access to personal data systems.
• Penetration Testing: q1111's Platform undergoes regular security assessments and penetration testing by independent security professionals to identify and remediate vulnerabilities.
• Data Breach Response: In the event of a personal data breach, q1111 will follow a documented incident response procedure, take immediate steps to contain the breach, and notify affected users promptly where the breach is likely to result in a high risk to their rights and freedoms.

Your Rights

As a q1111 account holder, you have the following rights in respect of your personal data. To exercise any of these rights, please contact us in writing at [email protected]. q1111 will respond to all verified requests within 30 days.

• Right of Access: You have the right to request a copy of all personal data that q1111 holds about you, along with information about how that data is being used and on what legal basis.
• Right to Rectification: If any personal data held by q1111 about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to Erasure: In certain circumstances, you have the right to request that q1111 delete all personal data it holds about you. This right is subject to q1111's legal and regulatory obligations to retain certain data as described in Section 9.
• Right to Restrict Processing: You may request that q1111 restrict the processing of your personal data in certain situations, for example where you contest the accuracy of the data or where you have objected to processing pending a determination of q1111's legitimate grounds.
• Right to Data Portability: Where processing is based on your consent or on the performance of a contract, and where processing is carried out by automated means, you have the right to receive a structured, machine-readable copy of your personal data for transfer to another controller.
• Right to Object: You have the right to object at any time to the processing of your personal data where that processing is based on q1111's legitimate interests, including profiling. You also have an absolute right to object to the processing of your data for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

Children & Minors

The q1111 Platform is strictly for adults aged 21 years and above. q1111 does not knowingly collect personal data from any individual under the age of 21. Registration on the Platform requires confirmation that the registering individual is at least 21 years of age, and q1111 enforces this requirement through its KYC age verification procedures.

If q1111 becomes aware that personal data has been collected from an individual under the age of 21, it will take immediate steps to delete that data and close the associated account in accordance with its minor protection procedures. If you believe that a person under 21 has registered on the q1111 Platform, please notify us immediately at [email protected].

Third-Party Services

The q1111 Platform integrates third-party services including game delivery platforms from studios such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi; payment processing services from bKash, Nagad, Rocket, Upay, and partner banks; and KYC verification services from authorised identity verification providers. These third parties may process personal data in connection with the services they provide to q1111.

Each third-party service provider is required to process personal data only in accordance with q1111's instructions and applicable data protection requirements, as set out in the data processing agreements in place between q1111 and each provider. q1111 carries out due diligence on all third-party data processors before engaging their services and reviews those arrangements periodically.

q1111 is not responsible for the data practices of third-party services that operate outside the scope of the data processing agreements described above. If you have concerns about how a specific third-party provider handles your data, we recommend reviewing that provider's own privacy policy directly.

International Data Transfers

q1111 primarily serves the Bangladesh market and the majority of its data processing operations are conducted with reference to Bangladesh Standard Time (BST, UTC+6). However, certain third-party service providers engaged by q1111 — including game studio infrastructure providers and cloud hosting partners — may process personal data on servers located outside Bangladesh.

Where personal data is transferred internationally, q1111 ensures that appropriate safeguards are in place to protect that data to a standard at least equivalent to the protections described in this Policy. Safeguards may include contractual data protection clauses incorporated into agreements with the receiving party, or the transfer may be to a jurisdiction that has been assessed as providing an adequate level of data protection.

If you would like more information about the international data transfer safeguards that apply to the processing of your personal data, please contact us at [email protected].

Policy Amendments

q1111 reserves the right to update or amend this Privacy Policy at any time. Any material changes to this Policy will be communicated to registered account holders via email notification to the address associated with their q1111 account, and will be published on this page with a revised effective date clearly indicated at the top of the document.

Minor amendments — such as corrections to typographical errors, clarifications of existing practices that do not alter how your data is processed, or updates to contact details — may be made without individual notification. We therefore recommend reviewing this Policy periodically to stay informed of how q1111 handles your personal data.

Your continued use of the q1111 Platform following the publication of any amended Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree to the revised Policy, you should cease using the Platform and may request account closure by contacting [email protected].

The current version of this Privacy Policy is effective as of 1 January 2026. All previous versions of this Policy are superseded by this document.

Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data subject rights, or have a concern about how q1111 has handled your personal data, please contact the q1111 data team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Response Time: q1111 aims to acknowledge all privacy-related enquiries within 3 business days and to provide a full response within 30 calendar days.
• Operating Hours: Support is available seven days a week, Bangladesh Standard Time (BST, UTC+6).

If you are not satisfied with q1111's response to your privacy complaint, or if you believe that q1111 is processing your personal data in a manner that is inconsistent with your rights, you may escalate your complaint to the relevant data protection authority in your jurisdiction. q1111 takes all privacy complaints seriously and is committed to resolving them in a fair and timely manner.